Customer Solutions Engineer, Infrastructure/compute, Google Cloud (english, Mandarin)

Google

Singapore, Singapore
Onsite
Customer-centric supportability
Troubleshooting technical problems
Networking and system administration
Google is seeking a Customer Solutions Engineer for their Infrastructure/Compute team in Singapore. The role focuses on providing customer-centric support for Google Cloud Platform, troubleshooting technical issues, and enhancing product performance

Job Summary

  • The role focuses on providing high-touch support to help customers successfully migrate to and utilize Google Cloud Platform.
  • Engineers will troubleshoot complex production deployment issues involving networking, system administration, and debugging to ensure product readiness.
  • Team members must participate in rotating on-call schedules including nights and weekends while advocating for customer needs with internal engineering teams.

Matching Summary

Match Score: 85

Google is seeking a Customer Solutions Engineer for their Infrastructure/Compute team in Singapore. The role focuses on providing customer-centric support for Google Cloud Platform, troubleshooting technical issues, and enhancing product performance.

Skills & Requirements

Must-have

  • Customer-centric supportability
  • Troubleshooting technical problems
  • Networking and system administration
  • Debugging and root cause analysis
  • Rotating on-call schedules

Nice-to-have

  • Coding and scripting skills
  • Documentation improvement experience
  • Product adoption enhancement
  • Consultative subject-matter expertise
  • Internal stakeholder collaboration

Key Requirements

  • Fluency in English and Mandarin
  • Experience with GCP architecture and products
  • Ability to travel up to 15% in-region

Work Rights

Not specified

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