Patient Connections Specialist

Advocate Health

Base: $20.80 - $31.20; bonus/equity: not specified...
Telephone answering platform
Database applications
Active listening
Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call

Job Summary

  • Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
  • Works as a team player, while consistently achieving departmental goals and metrics.
  • Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Matching Summary

Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: No

Skills & Requirements

Must-have

  • telephone answering platform
  • database applications
  • active listening
  • critical thinking skills
  • patient privacy

Nice-to-have

  • team player
  • fast-paced environment
  • growth and development principles

Key Requirements

  • High school diploma or GED required
  • Bachelor's degree preferred
  • Superior customer service skills
  • call center experience preferred
  • One year in a medical office or healthcare experience preferred
  • Experience with computer applications

Work Rights

Not specified

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