Customer Experience Coordinator

PatientPoint

Tampa, United States
Hybrid
Drive customer loyalty and business growth
Daily inbound/outbound customer interaction
Represent the voice of the customer
PatientPoint is seeking a Customer Experience Coordinator to enhance relationships with healthcare providers and ensure excellent customer service. The role involves direct interaction with clients, leveraging product knowledge to address inquiries and drive customer satisfaction

Job Summary

  • Drive closer relationships with customers (physician practices, hospitals, and health systems) to ensure an excellent customer experience.
  • Act as the voice of the customer, understanding their needs and expectations while assisting with inquiries, requests, or issues.
  • Build relationships, engage practices, and drive product utilization by keeping customers informed of benefits and features.

Matching Summary

Match Score: 85

PatientPoint is seeking a Customer Experience Coordinator to enhance relationships with healthcare providers and ensure excellent customer service. The role involves direct interaction with clients, leveraging product knowledge to address inquiries and drive customer satisfaction.

Skills & Requirements

Must-have

  • Drive customer loyalty and business growth
  • Daily inbound/outbound customer interaction
  • Represent the voice of the customer
  • Maintain expert knowledge of products and services
  • Support internal platforms and CRM tools

Nice-to-have

  • Positive brand representation
  • Adaptable to changing environments
  • Proactive problem-solving

Key Requirements

  • Associate degree or equivalent experience
  • 2+ years customer service experience
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Excellent phone and email etiquette

Work Rights

Not specified

Tailored Resume

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