The Laboratory Support Coordinator handles administrative complex issues and questions for the department, assisting internal and external customers with testing inquiries and issue resolution
Job Summary
The Laboratory Support Coordinator handles administrative complex issues and questions for the department, assisting internal and external customers with testing inquiries and issue resolution.
Core functions include obtaining and examining information to assess complaint validity, responding to inquiries, processing payments, maintaining records, and managing various types of requests such as autopsies, legal requests, and research requests.
The role requires proficiency in clinical information systems like EPIC and CoPath, advanced knowledge of Microsoft Office Suite, and the ability to manage archiving, dispatching, and quality control of pathology materials.
Matching Summary
The Laboratory Support Coordinator handles administrative complex issues and questions for the department, assisting internal and external customers with testing inquiries and issue resolution.
Skills & Requirements
Must-have
Handle administrative complex issues
Assist with ancillary/send out testing
Respond to customer inquiries
Resolve issues face-to-face, telephone, email, fax, mail
Process payments and maintain records
Manage patient and research requests
Process legal requests and create invoices
Accessioning, labeling, and grossing materials
Contact reference labs for results and pricing
Manage in-house cytogenetic testing
Log and report critical values
Track STAT LMC pick-ups
Place IT/physical plant tickets
Request archived material
Triage samples for archiving
Update patient encounters
Enter results into UCHART
Monitor electronic test requests
Triage frozen section calls
Receive CAP surveys/samples
Adhere to University policies and procedures
Safeguard University assets
Manage archiving, storage, and retrieval of pathology materials
Dispatch materials using tracking systems
Verify completeness of materials and documentation
Monitor quality of materials during handling
Resolve issues with missing specimens or incomplete information
Provide cross-functional backup
Collaborate with faculty, residents, and fellows
Proficiency in clinical information systems (EPIC, CoPath)
Advanced knowledge of Microsoft Office Suite
Operational support tools and scheduling platforms (QGenda)
Skilled in office technology and equipment
Nice-to-have
Ability to work under pressure
Commitment to University's core values
Ability to work independently and collaboratively
Key Requirements
Minimum 1 year of relevant experience
High School diploma or equivalent
Ability to work evenings, nights, and weekends as necessary