The job holder is responsible for providing operational support on a portfolio of clients in relation to their healthcare schemes including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening and Employee Assistance Programmes
Job Summary
The job holder is responsible for providing operational support on a portfolio of clients in relation to their healthcare schemes including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening and Employee Assistance Programmes.
The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions.
At Howden, we value diversity and support reasonable adjustments including flexible hours and hybrid working to ensure positions align well with your needs.
Matching Summary
The job holder is responsible for providing operational support on a portfolio of clients in relation to their healthcare schemes including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening and Employee Assistance Programmes.
Skills & Requirements
Must-have
Private Medical Insurance knowledge
Client query resolution
Scheme administration and data analysis
Microsoft Office proficiency
Organisational and time management skills
Compliance with data protection policies
Nice-to-have
Interest in wellbeing products
Team player and role model
Proactive workload management
Adaptability to change
Strong customer focus
Collaboration and process improvement
Key Requirements
Experience in client facing administration role
Experience with Employee Benefits Consultancy or Insurance Provider preferred
CII IF7 qualification preferred or willingness to study