Application Support Analyst - Healthcare Pas/emr

Dedalus

Melbourne, Victoria, Australia
Fully remote
10+ years customer support experience
Healthcare it application support
Sql oracle scripting intermediate level
Join Dedalus as an Application Support Analyst to provide functional and technical support for healthcare PAS solutions

Job Summary

  • Join Dedalus as an Application Support Analyst to provide functional and technical support for healthcare PAS solutions.
  • You will mentor the Patient Administration Support team while managing incidents and ensuring service restoration within SLAs.
  • The role requires participation in after-hours rotational support and contributing to continuous improvement through ITIL processes.

Matching Summary

Join Dedalus as an Application Support Analyst to provide functional and technical support for healthcare PAS solutions.

Skills & Requirements

Must-have

  • 10+ years Customer Support experience
  • Healthcare IT application support
  • SQL Oracle scripting intermediate level
  • ITIL process knowledge
  • Remote incident resolution skills

Nice-to-have

  • HL7 and FHIR API experience
  • ITIL certification
  • Tertiary degree in Health Information Management
  • Strong stakeholder rapport building
  • Proven client challenge identification

Key Requirements

  • 10+ years experience in Customer Support or Healthcare IT
  • Intermediate SQL/Oracle scripting skills
  • ANZ Health Industry knowledge
  • Understanding of ITIL processes

Work Rights

Not specified

Tailored Resume

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