Amer Flight Deck Product Support Lead

NAVBLUE, Inc.

Waterloo, Ontario, Canada
3d onsite
Flight deck product quality
Customer satisfaction
L1/l2 support performance
Skywise is seeking a Product Support Lead for Flight Deck products to ensure high customer satisfaction by managing L1/L2 support quality in the AMER region

Job Summary

  • Skywise is seeking a Product Support Lead for Flight Deck products to ensure high customer satisfaction by managing L1/L2 support quality in the AMER region.
  • Responsibilities include acting as an escalation focal point, supporting L3 issue prioritization, identifying customer irritants, and preparing statistical reviews.
  • The role involves contributing to customer meetings, product testing, and people management activities such as hiring and onboarding team members.

Matching Summary

Skywise is seeking a Product Support Lead for Flight Deck products to ensure high customer satisfaction by managing L1/L2 support quality in the AMER region.

Skills & Requirements

Must-have

  • Flight Deck product quality
  • Customer Satisfaction
  • L1/L2 support performance
  • Root Cause Analysis
  • KB documentation population
  • Customer facing activities

Nice-to-have

  • Agile development culture
  • Sustainable aviation innovation
  • Strong work-life balance
  • Active social committee

Key Requirements

  • 5-10 years of Airline Flight Operation experience
  • Engineering or Master's degree
  • Superior analytical and problem-solving skills
  • Project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter