The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and disputes submitted to regulatory agencies
Job Summary
The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and disputes submitted to regulatory agencies.
This role requires identifying root causes of complaints, directing internal business owners to implement corrective actions, and communicating resolutions to senior leadership.
Newrez offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) match, and paid volunteer time off.
Matching Summary
Match Score: 85
The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and disputes submitted to regulatory agencies.
Skills & Requirements
Must-have
5+ years mortgage servicing experience
Handle Qualified Written Requests (QWR)
Knowledge of RESPA, TILA, FCRA regulations
Root cause analysis and corrective action planning
Direct communication with regulatory agencies
Nice-to-have
Experience in late-stage collections and foreclosure
Mentoring junior specialists I and II
High quality scores above 95%
Subject matter expertise in homeowner advocacy
Collaboration with legal departments
Key Requirements
High school diploma required; Bachelor's preferred
Minimum 5 years of mortgage servicing experience
Demonstrated productivity of at least 12 resolutions per day
Proficiency in Microsoft Office, Servicing Director, and OnBase Imaging software