Sr. Customer Success Manager/customer Success Manager- Paradox

Nursinginfo Com Ng

Chicago, IL, USA
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Enterprise saas solutions experience
Customer success and account management
Technical understanding of complex software
Paradox helps organizations reimagine recruitment with a conversational AI platform that streamlines hiring tasks through mobile, chat, and text experiences

Job Summary

  • Paradox helps organizations reimagine recruitment with a conversational AI platform that streamlines hiring tasks through mobile, chat, and text experiences.
  • The role involves partnering with global enterprise clients to deliver exceptional service including onboarding, training, ongoing support, and account renewals or expansions.
  • Workday offers a flexible work approach combining remote and in-person time, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Paradox helps organizations reimagine recruitment with a conversational AI platform that streamlines hiring tasks through mobile, chat, and text experiences.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits

Skills & Requirements

Must-have

  • Enterprise SaaS solutions experience
  • Customer success and account management
  • Technical understanding of complex software
  • Global cross-functional team collaboration
  • Client training and onboarding
  • Troubleshooting and product support

Nice-to-have

  • HR/recruiting software domain expertise
  • Executive level relationship building
  • Account management and adoption planning
  • Excellent verbal and written communication
  • Time management and data analysis skills
  • Flexible work environment

Key Requirements

  • 7+ years customer success or account management
  • 7+ years enterprise SaaS support or implementation
  • Experience with complex multinational software ecosystems
  • Ability to travel up to 30%
  • Bachelor degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter