Customer Success Manager

CRP Informationssysteme GmbH

Wroughton, United Kingdom
Not specified; benefits: 5 personal days + 25 days...
Hybrid
Proven customer success manager experience
B2b software environment background
Upsell and cross-sell execution skills
The role focuses on deepening engagement with top strategic customers while developing scalable processes for the wider client base

Job Summary

  • The role focuses on deepening engagement with top strategic customers while developing scalable processes for the wider client base.
  • Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales.
  • Employees receive 5 personal days leave entitlement over and above the standard 25 days holiday plus an annual Lifestyle Reward of £325.

Matching Summary

The role focuses on deepening engagement with top strategic customers while developing scalable processes for the wider client base.

Salary

Not specified; Benefits: 5 personal days + 25 days holiday + £325 Lifestyle Reward

Skills & Requirements

Must-have

  • Proven Customer Success Manager experience
  • B2B software environment background
  • Upsell and cross-sell execution skills
  • CRM platform proficiency required
  • Valid driving licence and own transport

Nice-to-have

  • Strategic thinking with operational execution
  • Collaborative team player mindset
  • Data-driven problem-solving abilities
  • Experience in local council sector
  • Passion for customer-centric culture

Key Requirements

  • Own transport and valid driving licence
  • Proven experience as Customer Success Manager
  • Strong analytical and reporting skills

Work Rights

Not specified

Tailored Resume

Cover Letter