Team Director, Customer Success And Renewals

Box

Tokyo, Japan
On-site
Customer success leadership
Renewal strategy execution
Revenue growth maximization
Box is a leading company in the Intelligent Content Management (ICM) market, aiming to transform how people and organizations work

Job Summary

  • Box is a leading company in the Intelligent Content Management (ICM) market, aiming to transform how people and organizations work.
  • This role is critical for maximizing customer lifetime value, driving sustainable growth, and ensuring revenue retention and growth through integrated customer success and renewal strategies.
  • You will lead both Customer Success (CSM) and Renewal teams, overseeing strategic guidance, operational excellence, and cross-functional collaboration to optimize the post-sales customer experience.

Matching Summary

Box is a leading company in the Intelligent Content Management (ICM) market, aiming to transform how people and organizations work.

Skills & Requirements

Must-have

  • Customer Success leadership
  • Renewal strategy execution
  • Revenue growth maximization
  • Team building and development
  • Customer retention and adoption

Nice-to-have

  • Strategic partner to executives
  • Data-driven decision making
  • Cross-functional collaboration
  • AI-driven workflow implementation

Key Requirements

  • Leadership experience in Customer Success
  • Experience in managing renewal processes
  • Proven track record in revenue retention
  • Experience with Salesforce or similar tools

Work Rights

Not specified

Tailored Resume

Cover Letter