Customer Success Manager - Financial Software

Workday

London, United Kingdom
Not specified; not specified; not specified
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The role serves as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products

Job Summary

  • The role serves as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.
  • Candidates must possess corporate financial accounting experience and the ability to manage escalations at both business owner and executive levels.
  • Workday offers a culture rooted in integrity and empathy where employees are trusted to take risks and grow within a Fortune 500 company.

Matching Summary

The role serves as a liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level relationship building
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday
  • Functional domain expertise in Financials
  • Account management adoption planning
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree preferred
  • London based only
  • Fair Chance law compliance

Work Rights

Not specified

Tailored Resume

Cover Letter