Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support for Workday products

Job Summary

  • The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support for Workday products.
  • Candidates must possess corporate financial accounting experience and the ability to manage escalations at both business owner and executive levels.
  • The team fosters a culture of integrity, empathy, and shared enthusiasm while helping customers achieve maximum value from their Workday journey.

Matching Summary

The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support for Workday products.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday
  • Workday HCM Payroll or Financials expertise
  • Account management adoption planning experience
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Fair Chance law compliance regarding arrest records

Work Rights

Not specified

Tailored Resume

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