Act as the main point of contact for all Priority 1 and Priority 2 incidents, executing the process to restore normal service operation as quickly as necessary to minimize the impact to business operations
Job Summary
Act as the main point of contact for all Priority 1 and Priority 2 incidents, executing the process to restore normal service operation as quickly as necessary to minimize the impact to business operations.
Communicate incident status, resolution and business impact to internal and external stakeholders and facilitate the completion of the postmortem statement for all high severity, critically impactful incidents.
This position, once trained, will work a Friday through Monday shift providing hands on keyboard over the weekend coverage.
Matching Summary
Act as the main point of contact for all Priority 1 and Priority 2 incidents, executing the process to restore normal service operation as quickly as necessary to minimize the impact to business operations.