Director, Customer Success Management (core - Life Sciences)

Salesforce

Multiple Locations
Base: $171,200 - $298,400 annually; bonus/equity: ...
Customer success strategies
Enterprise level outcomes
Market intelligence synthesis
This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers

Job Summary

  • This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers.
  • Responsibilities include leading a team of Customer Success Managers, fostering growth and excellence, and addressing customer blocking issues in collaboration with individual contributors.
  • Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers.

Salary

Base: $171,200 - $298,400 annually; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Customer Success strategies
  • enterprise level outcomes
  • market intelligence synthesis
  • customer feedback analysis
  • team leadership
  • customer blocking issue resolution

Nice-to-have

  • customer centricity
  • teamwork
  • resourcefulness
  • flexibility
  • get-it-done demeanor
  • AI driven transformation

Key Requirements

  • 8+ years in leadership roles
  • direct experience in customer success
  • team management experience
  • critical thinking
  • data and insights utilization
  • talent management
  • recruitment, retention, and development
  • Salesforce product familiarity
  • regulated industries experience

Work Rights

Not specified

Tailored Resume

Cover Letter