The Recovery Specialist I is responsible for managing inbound and outbound collection calls for Recovery Department accounts, focusing on reducing charge-offs and increasing recoveries
Job Summary
The Recovery Specialist I is responsible for managing inbound and outbound collection calls for Recovery Department accounts, focusing on reducing charge-offs and increasing recoveries.
This role involves providing exceptional customer service, negotiating payment terms, and adhering to compliance standards.
We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Matching Summary
The Recovery Specialist I is responsible for managing inbound and outbound collection calls for Recovery Department accounts, focusing on reducing charge-offs and increasing recoveries.
Skills & Requirements
Must-have
Inbound and outbound collection calls
Negotiating payment terms
Adhering to compliance standards
FDCPA standards and relevant state laws
Microsoft Office proficiency
Nice-to-have
Leadership and coaching skills
Positive impact on the world
Diverse learning and working opportunities
Empowered to be their best
Key Requirements
One year collection experience (Specialist I)
Three years collection experience (Specialist II)
One year call center experience (Specialist I)
Three years call center experience (Specialist II)