Epic Ambulatory Systems Analyst Ii

Cleveland Clinic Health System

Cleveland, US
Fully remote
Epic ambulatory core applications
Servicenow incident management
Troubleshoot system issues
You will work with Core Epic applications, handling service requests and incidents submitted through ServiceNow

Job Summary

  • You will work with Core Epic applications, handling service requests and incidents submitted through ServiceNow.
  • As part of our IT and Cybersecurity team, you will do more than expand your discipline and skills as your work will help caregivers stay connected, supported, and equipped with the groundbreaking tools and technologies that impact patients across the globe.
  • A caregiver in this role works remotely Monday through Friday from 8:00 a.m. -- 5:00 p.m., with occasional on-call responsibilities 3–4 times a year for a 3-day period.

Matching Summary

You will work with Core Epic applications, handling service requests and incidents submitted through ServiceNow.

Skills & Requirements

Must-have

  • Epic Ambulatory Core Applications
  • ServiceNow Incident Management
  • Troubleshoot system issues
  • Perform configuration updates
  • Ensure application stability

Nice-to-have

  • Patient-first healthcare environment
  • Collaborative IT and Cybersecurity team
  • Transforming patient experience

Key Requirements

  • Associate's degree or equivalent experience
  • 3 years of IT experience
  • High School Diploma/GED and 5 years of experience
  • Bachelor's degree and 1 year of experience
  • ITIL Foundations certification within 6 months

Work Rights

Not specified

Tailored Resume

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