Team Leader – Import Team

Toll Group

Bayan Lepas, Malaysia
On-site
Client relationship management
Import processes and sops
Proactive problem solving
Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust

Job Summary

  • Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
  • Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
  • Monitors performance, analyzes gaps, and plans manpower to meet targets.

Matching Summary

Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.

Skills & Requirements

Must-have

  • Client Relationship Management
  • Import processes and SOPs
  • Proactive problem solving
  • Performance monitoring and analysis
  • Adaptability under pressure

Nice-to-have

  • Building rapport and influencing
  • Customer-centric mindset
  • Motivating teams
  • Meaningful connections
  • Curiosity and asking questions

Key Requirements

  • 3–5 years’ experience in freight forwarding
  • Specializing in import and customs operations
  • Proven leadership experience
  • Fluent in English
  • Willing to support public holidays and overtime

Work Rights

Must be entitled to work in Malaysia

Tailored Resume

Cover Letter