Astreya GmbH is seeking a Service Delivery Manager in Kuala Lumpur, Malaysia, to oversee client relationships and manage diverse operational teams. The ideal candidate should have strong leadership skills, a solid background in IT project management, and the ability to enhance service delivery across multiple disciplines
Job Summary
The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations.
The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress.
The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.
Matching Summary
Match Score: 85
Astreya GmbH is seeking a Service Delivery Manager in Kuala Lumpur, Malaysia, to oversee client relationships and manage diverse operational teams. The ideal candidate should have strong leadership skills, a solid background in IT project management, and the ability to enhance service delivery across multiple disciplines.
Skills & Requirements
Must-have
Client-facing role
Manage client and employee expectations
Lead diverse operations teams
Implement and monitor service delivery metrics
Drive client meetings on performance
Accountable for service quality and performance
Manage IT projects to time, cost, quality
Nice-to-have
Familiarity with current business trends
Passion for IT industry and new technology
Develop and maintain retention programs
Key Requirements
Bachelor’s degree (B.S/B.A) or equivalent combination of education and experience
8+ years related experience
Track record of successfully delivering complex IT projects
Proven track record of implementing and leading improvements in project lifecycle