Director, Support Engineering

Togetherai

San Francisco, United States
Base: $290,000 - $310,000; equity: startup equity ...
On-site
10+ years support engineering experience
3+ years team management experience
Gpu infrastructure and distributed systems knowledge
The role involves owning and scaling customer support across two technically demanding domains: API Support and GPU Support

Job Summary

  • The role involves owning and scaling customer support across two technically demanding domains: API Support and GPU Support.
  • This is a player-coach position requiring hands-on involvement in complex escalations involving NCCL failures, InfiniBand issues, and billing disputes.
  • The company offers competitive compensation ranging from $290,000 to $310,000 plus equity and benefits.

Matching Summary

The role involves owning and scaling customer support across two technically demanding domains: API Support and GPU Support.

Salary

Base: $290,000 - $310,000; Equity: Startup equity included; Benefits: Health insurance and remote work flexibility

Skills & Requirements

Must-have

  • 10+ years support engineering experience
  • 3+ years team management experience
  • GPU infrastructure and distributed systems knowledge
  • API platform and inference support expertise
  • SLA-driven operational leadership
  • Root cause analysis and escalation management

Nice-to-have

  • Startup mindset with fast-paced environment
  • Strong communication under pressure
  • Experience with Pylon or Zendesk ticketing
  • Background in SRE or infrastructure engineering
  • Ability to build processes from scratch

Key Requirements

  • 10+ years of support engineering or technical support leadership
  • At least 3 years of direct team management experience
  • Working knowledge of AI infrastructure and APIs

Work Rights

Not specified

Tailored Resume

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