Team Leader - Mandarin

Concentrix

Kuala Lumpur, Malaysia
Day-to-day supervision of call center associates
Performance metrics achievement
Coaching and motivation
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • This role involves identifying performance issues, developing action plans, implementing corrective actions, and ensuring service delivered to customers meets contractual KPIs.
  • The position requires providing subject matter expertise for escalated customer calls, conducting team meetings, and staying current on internal work processes and policies.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision of call center associates
  • performance metrics achievement
  • coaching and motivation
  • handling escalated customer calls
  • conducting team meetings
  • Mandarin language proficiency

Nice-to-have

  • develop and coach team members
  • work well under pressure
  • flexible schedule willingness
  • advocate for team members

Key Requirements

  • Associate's degree in related field
  • two to four years of relevant experience
  • Ability to lead team in multi-tasking
  • Ability to mentor, coach and provide direction

Work Rights

Not specified

Tailored Resume

Cover Letter