Principal, Customer Success Manager

Workday

India
Hybrid (50% in-office or field with customers)
Customer success management
Customer relationship coordination
Product roadmap communication
Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive value in India. The role requires extensive experience in customer-facing services and project management, particularly with HCM, Payroll, or Financials platforms

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive value in India. The role requires extensive experience in customer-facing services and project management, particularly with HCM, Payroll, or Financials platforms.

Skills & Requirements

Must-have

  • Customer Success Management
  • customer relationship coordination
  • product roadmap communication
  • customer success planning
  • issue resolution and escalation

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • functional domain expertise with Financials

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

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