Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified
10 years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management who will lead ITSM governance, incident management, and compliance initiatives while promoting a culture of collaboration and innovation. The ideal candidate will have over ten years of experience in IT Service Management, strong ITIL knowledge, and leadership capabilities

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and immediate eligibility for paid time off.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will lead ITSM governance, incident management, and compliance initiatives while promoting a culture of collaboration and innovation. The ideal candidate will have over ten years of experience in IT Service Management, strong ITIL knowledge, and leadership capabilities.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB data governance expertise

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Partnership with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs
  • Proven ability to lead through influence across teams

Work Rights

Not specified

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