Encora Technologies Pte. Ltd. is seeking a ServiceNow Engineer to configure and support ITSM modules, manage CMDB health, and develop workflows within the ServiceNow platform. The ideal candidate will have strong hands-on experience with ServiceNow, IT asset management, and familiarity with ITIL processes
Job Summary
The role involves configuring and supporting ServiceNow ITSM modules including Incident, Problem, Change, and Request management.
Candidates will manage CMDB health and governance while supporting ITAM processes for asset lifecycle management.
The position requires developing workflows, business rules, and integrations while ensuring adherence to ITIL best practices.
Matching Summary
Match Score: 85
Encora Technologies Pte. Ltd. is seeking a ServiceNow Engineer to configure and support ITSM modules, manage CMDB health, and develop workflows within the ServiceNow platform. The ideal candidate will have strong hands-on experience with ServiceNow, IT asset management, and familiarity with ITIL processes.
Skills & Requirements
Must-have
ServiceNow ITSM modules configuration
CMDB health and governance management
ITAM hardware software lifecycle support
Workflow business rules development
ITIL process adherence
Nice-to-have
Discovery Integration Hub MID Server knowledge
API integration experience
Strong stakeholder communication skills
Problem-solving capabilities in enterprise environments
Key Requirements
Strong hands-on ServiceNow ITSM experience
Experience managing CMDB and CI relationship mapping
Hands-on workflow development and scripting skills