Customer Cares Representative

Suburban Toyota

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
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1+ years professional customer-facing experience
Proficiency in microsoft office suite
Strong attention to detail and organization
** Suburban Toyota is seeking a Customer Cares Representative for their Medford, OR location. The role involves acting as a liaison between customers and dealership teams to resolve concerns, requiring strong communication and organizational skills, along with a commitment to customer satisfaction. **

Job Summary

  • This role serves as the key bridge between customers and dealerships to resolve concerns efficiently and professionally.
  • Employees will track, trend, and document customer concerns using Salesforce to identify patterns for continuous improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 75

** Suburban Toyota is seeking a Customer Cares Representative for their Medford, OR location. The role involves acting as a liaison between customers and dealership teams to resolve concerns, requiring strong communication and organizational skills, along with a commitment to customer satisfaction. **

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years professional customer-facing experience
  • Proficiency in Microsoft Office Suite
  • Strong attention to detail and organization

Nice-to-have

  • Ability to de-escalate and empathize with customers
  • Critical thinking with solution-oriented mindset
  • Experience using Salesforce for tracking

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter