Base: $70,000.00-$120,000.00; bonus/equity: not sp...
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Verify warranty and service contract coverage
Ford of Latham is seeking a Service Advisor to enhance customer satisfaction by facilitating automotive services and repairs. The ideal candidate will possess prior experience in service advising or automotive technician roles and demonstrate a strong commitment to customer service
Job Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Keeping customer informed of service specials, completion times and service expenses.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
Matching Summary
Match Score: 85
Ford of Latham is seeking a Service Advisor to enhance customer satisfaction by facilitating automotive services and repairs. The ideal candidate will possess prior experience in service advising or automotive technician roles and demonstrate a strong commitment to customer service.
Salary
Base: $70,000.00-$120,000.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs
Skills & Requirements
Must-have
Initiate automotive services and repairs
Ascertain vehicle performance problems
Verify warranty and service contract coverage
Develop repair estimates
Write repair orders
Maintain customer records
Nice-to-have
Earning customers for life
Exemplary customer service
Key Requirements
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus