Senior 4pl Customer Service Agent

A.P. Moller - Maersk

Vietnam
4pl cs manager support
Customer service drivers focus
Service delivery alignment sla's
Support 4PL CS Manager in leading and managing the CS teams to focus on key Customer Service Drivers

Job Summary

  • Support 4PL CS Manager in leading and managing the CS teams to focus on key Customer Service Drivers.
  • Act as a prime point of contact with customers, working closely with Key Account Managers and other CS/COE offices to deliver seamless customer experience.
  • Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Matching Summary

Support 4PL CS Manager in leading and managing the CS teams to focus on key Customer Service Drivers.

Skills & Requirements

Must-have

  • 4PL CS Manager support
  • Customer Service Drivers focus
  • Service delivery alignment SLA's
  • End-to-end shipment process coordination
  • Issue and query resolution
  • Customer enquiry response
  • Data integrity monitoring
  • Customer advisory system knowledge

Nice-to-have

  • Building strong customer relationships
  • Developing customer business understanding
  • Cross-sell/upsell opportunities identification
  • Seamless customer experience delivery
  • Internal stakeholder collaboration
  • Resource allocation and workload balance
  • Employee engagement activities
  • Diverse and inclusive workplace embrace

Key Requirements

  • Customer retention focus
  • Cross sell/up sell responsibility
  • Customer payment follow-up
  • New customer implementation
  • SOP/IOP establishment and management
  • Performance reporting and management

Work Rights

Not specified

Tailored Resume

Cover Letter