Préposé(e), Service À La Clientèle / Guest Services Representative
JLL
Montreal, QC, Canada
Respond to inquiries
Provide information on retailers
Sell gift cards
As a Guest Services Representative, you will serve as the primary point of contact for visitors and retailers at Galeries d'Anjou
Job Summary
As a Guest Services Representative, you will serve as the primary point of contact for visitors and retailers at Galeries d'Anjou.
You will respond to requests for information, provide details about retailers, services offered, and shopping centre policies, while creating memorable interactions that enhance the customer experience.
This role directly contributes to JLL's business objectives by ensuring exceptional service and reinforcing the centre's reputation as a premier destination.
Matching Summary
As a Guest Services Representative, you will serve as the primary point of contact for visitors and retailers at Galeries d'Anjou.
Skills & Requirements
Must-have
Respond to inquiries
Provide information on retailers
Sell gift cards
Handle transactions
Assist guests with directions
Work in a fast-paced environment
Nice-to-have
Create memorable interactions
Enhance customer experience
Positive attitude
Desire to provide excellent service
Key Requirements
High school education
Previous cash/POS experience
Strong bilingual (French/English) written and oral communication skills
Flexibility to work weekends, evenings, and holidays