Hybrid (3 days in-office, 2 days remote, and regular travel)
Lead large-scale service organization
Drive operational excellence
Manage full service p&l
Miele S.r.l is seeking a Service Director for Western Europe to lead and optimize their service organization across France, Belgium, the Netherlands, and Luxembourg. The role involves strategic leadership, operational excellence, and fostering cross-functional collaboration to enhance customer experiences while managing a large team and P&L.
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Job Summary
As Service Director Western Europe, you are responsible for the overall performance, strategy and leadership of the service organization across the cluster.
Your key responsibilities include contributing as a key member of the Western Europe Leadership Team to drive the overall success and development of the Cluster.
We offer you a permanent contract and a salary commensurate with your experience and skills.
Matching Summary
Match Score: 85
Miele S.r.l is seeking a Service Director for Western Europe to lead and optimize their service organization across France, Belgium, the Netherlands, and Luxembourg. The role involves strategic leadership, operational excellence, and fostering cross-functional collaboration to enhance customer experiences while managing a large team and P&L.
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Skills & Requirements
Must-have
Lead large-scale service organization
Drive operational excellence
Manage full Service P&L
Deliver premium customer experience
Cross-functional collaboration
Nice-to-have
Shape customer journey of tomorrow
Influence a premium brand
Accelerate service performance
Foster strong cross-functional collaboration
Key Requirements
Master’s degree in Engineering, Business Administration, or relevant field
10+ years of professional experience
5+ years in senior service leadership
Fluent in English (C1) and French (C1)
Based in Île de France, preferably in the CDG-area