Directeur Service & Opération H/f Résidentiel Privé Idf
KONE Belgique & Luxembourg
IDF, France
Team leadership and development
Customer relationship management
Operational excellence and quality
The Director Service and Operation will manage a team of Service Supervisors and drive Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies
Job Summary
The Director Service and Operation will manage a team of Service Supervisors and drive Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Key responsibilities include team development, safety animation, client retention, quality of service execution, and financial performance management for their zone.
KONE offers the opportunity to develop skills within a strong human values culture, is recognized as a Top Employer, and is committed to Diversity, Equity, and Inclusion.
Matching Summary
The Director Service and Operation will manage a team of Service Supervisors and drive Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Skills & Requirements
Must-have
Team leadership and development
Customer relationship management
Operational excellence and quality
Financial performance management
Safety and compliance adherence
Nice-to-have
Cooperation and continuous improvement culture
Adaptability in transforming environments
Strong communication and interpersonal skills
Strategic client negotiation skills
Key Requirements
Minimum 6 years of experience in operations or maintenance/construction team management
Higher technical education
Experience in industrial services or maintenance sector
Proven leadership and multi-site team management experience