Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shift (non-exempt) (union)
University of Southern California
Los Angeles, CA, US
Base: $21.00 - $33.15 ph; bonus/equity: not specif...
Fully remote
2 years customer service or healthcare experience
High school diploma or equivalent required
Excellent verbal and written communication skills
The Patient Access Liaison I serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications
Job Summary
The Patient Access Liaison I serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications.
Employees must maintain high-level customer service standards while ensuring accuracy in scheduling appointments and processing messages in compliance with HIPAA regulations.
The role offers a competitive hourly rate ranging from $21.00 to $33.15 and includes opportunities for remote work when organizationally deployed.
Matching Summary
The Patient Access Liaison I serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications.
Salary
Base: $21.00 - $33.15 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
2 years customer service or healthcare experience
High school diploma or equivalent required
Excellent verbal and written communication skills
Ability to multi-task in fast-paced environment
Demonstrated interpersonal skills
Fire Life Safety Training certification within LA City
Nice-to-have
Associate's or Bachelor's degree in healthcare or business
Vocational certificates in scheduling or medical assisting
Knowledge of HIPAA compliance and insurance types
Familiarity with medical terminology
Bilingual proficiency in Spanish or Chinese
Experience with practice management scheduling systems
Key Requirements
Minimum 2 years experience in customer service or healthcare
High school diploma or equivalent
Fire Life Safety Training (LA City)
HIPAA compliance knowledge preferred
Medical terminology knowledge preferred
Computer literacy with scheduling systems preferred