Banamex Volante A Foráneo Suc. Arandas 708 Jalisco

Citi

Arandas, Jalisco, Mexico
2 to 4 years relevant experience
Customer service or call center background
Point of sale (pos) system operation
The role involves providing customer service resolutions and identifying cross-selling opportunities through inbound calls and emails

Job Summary

  • The role involves providing customer service resolutions and identifying cross-selling opportunities through inbound calls and emails.
  • Responsibilities include assisting vendors with transaction processing via POS terminals, IVR systems, and VeriFone devices.
  • Candidates must evaluate commercial risk while ensuring compliance with Citigroup policies and protecting company assets.

Matching Summary

The role involves providing customer service resolutions and identifying cross-selling opportunities through inbound calls and emails.

Skills & Requirements

Must-have

  • 2 to 4 years relevant experience
  • Customer service or call center background
  • Point of Sale (POS) system operation
  • Interactive Voice Response (IVR) usage
  • VeriFone terminal proficiency

Nice-to-have

  • Experience building internal client relationships
  • Strong ethical judgment in business decisions
  • Ability to analyze disbursement reports
  • Sales cross-selling opportunity identification

Key Requirements

  • High school diploma or equivalent
  • 2 to 4 years of relevant experience
  • Experience in retail commerce or call centers

Work Rights

Not specified

Tailored Resume

Cover Letter