Job Summary

• Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.
• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Matching Summary

Salary

Base: $22.00 to $30.00 per hour; Bonus/Equity: performance-based bonus awards; Benefits: Health, 401(k), PTO, Live Better U education benefit

Skills & Requirements

Key Requirements

• 6 months retail experience
• 6 months customer service experience
• Must be 18 years of age or older

Work Rights