Cust Svc Support Rep-client - Remote

Covance / Labcorp Drug Dev UK

Base: $17.75-$21.00 hour; bonus/equity: not specif...
Fully remote
Manage 50-60 inbound and outbound calls daily
Follow standard operating procedures for denied claims
Handle sensitive patient and insurance information
Labcorp is seeking a Client Customer Service Support Representative to join their remote Contact Center team, focusing on managing customer inquiries and claims resolution. The role requires strong communication skills and previous customer service experience, preferably in a healthcare setting

Job Summary

  • The role involves managing a high volume of calls to resolve denied claims and provide necessary information to clients.
  • Employees are eligible for comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) plan.
  • Labcorp is a global leader in diagnostic testing and drug development solutions committed to improving health and lives.

Matching Summary

Match Score: 85

Labcorp is seeking a Client Customer Service Support Representative to join their remote Contact Center team, focusing on managing customer inquiries and claims resolution. The role requires strong communication skills and previous customer service experience, preferably in a healthcare setting.

Salary

Base: $17.75-$21.00 Hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO

Skills & Requirements

Must-have

  • Manage 50-60 inbound and outbound calls daily
  • Follow standard operating procedures for denied claims
  • Handle sensitive patient and insurance information

Nice-to-have

  • Strong verbal communication and active listening skills
  • Ability to meet deadlines with critical thinking
  • Passion for customer-centric team environment

Key Requirements

  • High School Diploma or GED equivalent
  • 1 year or more Customer Service experience
  • 1 year or more healthcare or medical experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter