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Texas Dow Employees Credit Union is seeking a Member Service Representative for their call center, offering $16.00 per hour plus monthly sales incentives. The role involves assisting members with account inquiries, educating them on digital services, and ensuring compliance with regulations.
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Job Summary
The Member Service Representatives will create exceptional member service experiences by maintaining a professional demeanor and delivering world class service to our members.
The primary focus of the job is servicing existing Credit Union products and referring related products after identifying member needs.
Monthly incentive pay will be based on performance of cross sell goals.
Matching Summary
Match Score: 75
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Texas Dow Employees Credit Union is seeking a Member Service Representative for their call center, offering $16.00 per hour plus monthly sales incentives. The role involves assisting members with account inquiries, educating them on digital services, and ensuring compliance with regulations.
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Salary
$16.00/hour; monthly sales incentives; Not specified
Skills & Requirements
Must-have
Exceptional member service experiences
Professional demeanor and world class service
Servicing existing Credit Union products
Referring related products
Strong written and verbal communication
Excellent problem solving skills
Customer service skills
Work effectively in a team environment
Organizational and time management skills
Nice-to-have
Keen attention to detail
High level of accuracy and integrity
Call center experience
Banking experience
Key Requirements
Previous customer service experience required
Compliance of all Federal and State rules and regulations