The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team
Job Summary
The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Matching Summary
The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
Skills & Requirements
Must-have
Manage professional teams and departments
Conduct performance evaluations and hiring
Monitor team quality and efficiency
Create and develop budget
Apply in-depth knowledge of integration
Act as SME to senior stakeholders
Drive compliance with applicable laws
Nice-to-have
Customer Oriented and Team builder
Problem solving capabilities
Basic AI Prompting
Key Requirements
6-10 years of experience
Financial Services Industry background
Extensive knowledge of Client Onboarding
Working knowledge of Commercial Liability Account Opening
Working knowledge of Systematics, Filenet, Citi KYC, WFM
Bachelor’s degree/University degree or equivalent experience