It Senior Operations Manager (itil)

Groupepg

Warsaw, Poland
Not specified; competitive starting salary + benef...
Hybrid
Itil process governance experience
Multi-vendor team management skills
Root cause analysis expertise
The role involves co-owning the operational model of the Consumer Data Platform while governing key ITIL processes such as incident and change management

Job Summary

  • The role involves co-owning the operational model of the Consumer Data Platform while governing key ITIL processes such as incident and change management.
  • Candidates will lead technical implementations for application monitoring and collaborate with diverse teams to ensure system reliability and scalability.
  • The company offers a hybrid work model allowing two days of remote work per week along with competitive benefits including private health care and stock options.

Matching Summary

The role involves co-owning the operational model of the Consumer Data Platform while governing key ITIL processes such as incident and change management.

Salary

Not specified; Competitive starting salary and benefits program; Private health care, P&G stock, saving plans, sport cards

Skills & Requirements

Must-have

  • ITIL process governance experience
  • Multi-vendor team management skills
  • Root cause analysis expertise
  • Cloud platform monitoring implementation
  • SOP definition and automation

Nice-to-have

  • SAFe Agile methodology knowledge
  • DevOps toolchain proficiency
  • Python or Java programming skills
  • Google Cloud Platform experience
  • Strong crisis management abilities

Key Requirements

  • ITIL4 certification preferred
  • SREF certification preferred
  • Experience managing outsourcing contracts
  • Prior consumer data platform experience

Work Rights

Must have Umowa o Pracę (Full-time Employment Contract)

Tailored Resume

Cover Letter