Associate, Customer Success Advocacy

Ciena Corporation

Multiple Locations
Not specified (potentially flexible or hybrid based on company culture).
Strong program management skills
Ability to influence and collaborate across teams
Customer-focused relationship building
Ciena Corporation is seeking a Customer Success Advocate to enhance customer relationships and ensure effective service delivery. The ideal candidate should have strong program management skills, a background in engineering, and a passion for customer engagement within a collaborative environment

Job Summary

  • Ciena is a global leader in high-speed connectivity committed to a people-first approach and fostering a flexible work environment that empowers individual growth, well-being, and belonging.
  • The Customer Success Advocate will drive retention, loyalty, and growth for top customers by managing program delivery, supporting pre-sales activities, and proactively resolving post-sales issues.
  • Ciena values diversity and inclusion, respects its employees as individuals, and is an Equal Opportunity Employer, including disability and protected veteran status.

Matching Summary

Match Score: 85

Ciena Corporation is seeking a Customer Success Advocate to enhance customer relationships and ensure effective service delivery. The ideal candidate should have strong program management skills, a background in engineering, and a passion for customer engagement within a collaborative environment.

Skills & Requirements

Must-have

  • Strong program management skills
  • Ability to influence and collaborate across teams
  • Customer-focused relationship building
  • Managing cross-functional virtual teams
  • Analyzing customer contracts and commitments

Nice-to-have

  • Critical thinking and problem solving
  • Strong judgment and decisiveness
  • Outstanding planning and coordination
  • Familiarity with technology and business acumen
  • Dynamic and passionate personality

Key Requirements

  • Bachelor’s degree in Engineering or related field
  • Up to 12 months relevant project management experience preferred
  • Prince2 / PMP Certification preferred

Work Rights

Not specified

Tailored Resume

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