Customer Service Manager

Dematic Corp

Suzhou, China
Service sales process execution
Customer relationship management
Site maintenance team management
The position holder is responsible for service sales to ensure tasks completed and manage and direct site maintenance team on customer site

Job Summary

  • The position holder is responsible for service sales to ensure tasks completed and manage and direct site maintenance team on customer site.
  • Key responsibilities include analyzing customer base, formulating strategies to promote Dematic services, conducting customer visits, and managing the bidding process to meet sales revenue targets.
  • The role involves people development through coaching and training, ensuring compliance with EHS and quality standards, and managing maintenance activities within budget.

Matching Summary

The position holder is responsible for service sales to ensure tasks completed and manage and direct site maintenance team on customer site.

Skills & Requirements

Must-have

  • Service sales process execution
  • Customer relationship management
  • Site maintenance team management
  • Service sales project analysis
  • EHS and SHE leadership
  • Cost control and budget management

Nice-to-have

  • Strong sense of responsibility
  • Collective honor
  • Willingness to work overtime
  • Work under high pressure

Key Requirements

  • Minimum three to five years of experience in service sales and service management
  • Working understanding of technical manuals & drawings
  • Basic understanding of control systems
  • Working experience with material handling equipment
  • Bachelor degree or above in Electrical Automation, Mechanical & Electrical or Mechanical

Work Rights

Not specified

Tailored Resume

Cover Letter