It Manager

BW Design Group / Barry-Wehmiller

Fully remote
Lead india service desk team
50% hands-on technical work
Bachelor's degree in it or cs
The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States

Job Summary

  • The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States.
  • This is a working manager position requiring approximately 50% of time spent on hands-on technical troubleshooting and 50% on people management.
  • The company values Truly Human Leadership and seeks to cultivate leaders who define tomorrow within a diverse global environment.

Matching Summary

The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States.

Skills & Requirements

Must-have

  • Lead India Service Desk team
  • 50% hands-on technical work
  • Bachelor's degree in IT or CS
  • 15+ years overall experience
  • 5+ years leading IT support teams

Nice-to-have

  • CompTIA A+ certification preferred
  • Microsoft MCP certification preferred
  • Strong customer service focus
  • Continuous improvement mindset
  • Root cause analysis skills

Key Requirements

  • Bachelor's degree in Information Technology or Computer Science
  • 15+ years of total professional experience
  • 5+ years of experience leading IT support teams
  • CompTIA A+ or Microsoft MCP certifications (preferred)
  • On-site presence required five days per week

Work Rights

Not specified

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