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Animal Emergency of Gainesville is seeking a Client Service Representative Supervisor to lead their customer service team in Acton, MA. The ideal candidate will have a strong background in customer service, preferably within a veterinary setting, along with leadership experience to foster a positive and efficient work environment.
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Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.
Matching Summary
Match Score: 75
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Animal Emergency of Gainesville is seeking a Client Service Representative Supervisor to lead their customer service team in Acton, MA. The ideal candidate will have a strong background in customer service, preferably within a veterinary setting, along with leadership experience to foster a positive and efficient work environment.
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Salary
Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts
Skills & Requirements
Must-have
client interaction management
staff scheduling and supervision
hiring and training new employees
performance issue resolution
end-of-day procedure auditing
customer service excellence
Nice-to-have
compassionate and energetic
foster professional growth
supportive workplace culture
technological update recommendations
Key Requirements
3 years of relevant experience in veterinary settings
1 year of veterinary medicine experience
1 year of leadership experience
High school diploma
Excellent verbal and written communication skills
Ability to properly prioritize and complete tasks simultaneously