Payments Customer Journey Expert

ING

Madrid, Spain
**
Knowledge on ing products, services, channels
Local payments regulations
Voice of the customer
** ING is seeking a Digital Payments Expert for their Move Money Team in Madrid, responsible for enhancing customer payment solutions through Agile methodologies. The ideal candidate will have a strong background in project management, excellent communication skills, and a focus on customer satisfaction. **

Job Summary

  • The responsibility of this team is to provide the best solution for Payments considering customer needs, market behaviors, regulations, and user requirements, delivering high quality developments based on Agile Methodology.
  • As a Digital Payments Expert, you will be a key member of a squad of Core Banking Transformation, providing broad knowledge on ING products, services, channels, and local Payments Regulations.
  • At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Matching Summary

Match Score: 75

** ING is seeking a Digital Payments Expert for their Move Money Team in Madrid, responsible for enhancing customer payment solutions through Agile methodologies. The ideal candidate will have a strong background in project management, excellent communication skills, and a focus on customer satisfaction. **

Skills & Requirements

Must-have

  • knowledge on ING products, services, channels
  • local Payments Regulations
  • voice of the customer
  • analyze data for decision making
  • collaborate with suppliers
  • Strong English is a must have

Nice-to-have

  • Remote Collaboration skills
  • Cross-Cultural Sensitivity & Empathy
  • Adaptability to changing circumstances
  • Risk Management in offshore setup
  • Technical knowledge for team communication

Key Requirements

  • Master or bachelor’s degree
  • 5/7 years of experience managing complex projects
  • Customer focused and results-oriented person
  • Strong effective presentations skills
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter