Customer Service Specialist Iii (bilingual French)

Solenis

Base: $52,760.00 - $77,374.00; bonus: discretionar...
Not specified
Fluent in french and english
Troubleshooting product issues
Crm system usage (sap/salesforce)
Solenis is seeking a bilingual (French/English) Customer Service Specialist III who will provide technical support to customers and internal stakeholders. The role emphasizes exceptional customer service, effective communication, and problem-solving abilities, while also offering competitive compensation and professional growth opportunities

Job Summary

  • The role serves as the primary point of contact for technical support regarding water treatment products and equipment.
  • Employees are expected to troubleshoot issues, provide product recommendations, and educate customers using tools like augmented reality.
  • The company offers competitive compensation, comprehensive benefits including medical and 401K, and opportunities for professional growth.

Matching Summary

Match Score: 75

Solenis is seeking a bilingual (French/English) Customer Service Specialist III who will provide technical support to customers and internal stakeholders. The role emphasizes exceptional customer service, effective communication, and problem-solving abilities, while also offering competitive compensation and professional growth opportunities.

Salary

Base: $52,760.00 - $77,374.00; Bonus: Discretionary bonuses available; Benefits: Medical, dental, vision, 401K

Skills & Requirements

Must-have

  • Fluent in French and English
  • Troubleshooting product issues
  • CRM system usage (SAP/Salesforce)
  • ISO procedure adherence
  • MSDS/SDS interpretation

Nice-to-have

  • Subject matter expertise development
  • Augmented reality technology usage
  • Cross-functional stakeholder collaboration
  • Root cause analysis skills
  • Process improvement mindset

Key Requirements

  • High school diploma required
  • Associate degree preferred
  • 0-2 years customer service experience
  • Bilingual French and English fluency

Work Rights

Not specified

Tailored Resume

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