The role involves providing comprehensive support to clients regarding daily banking products through various channels including chat, voice, and video
Job Summary
The role involves providing comprehensive support to clients regarding daily banking products through various channels including chat, voice, and video.
Employees must operate within strict risk and compliance processes while managing end-to-end execution of customer requests and complaint resolutions.
Success in this position requires the ability to flexibly switch between different communication channels based on business needs.
Matching Summary
The role involves providing comprehensive support to clients regarding daily banking products through various channels including chat, voice, and video.
Skills & Requirements
Must-have
Multi-channel communication experience
Banking products knowledge
Compliance and risk adherence
System operation proficiency
Agile channel switching ability
Nice-to-have
Cross-skilling initiative participation
Proactive problem solving skills
Collaborative team mindset
High energy and enthusiasm
Independent decision making
Key Requirements
Fixed term employment contract
Ability to work with minimum supervision
Understanding of applicable legislation and regulations