This role focuses on troubleshooting and resolving software and setup issues for field engineers, technicians, and customers, ensuring mission-critical systems remain operational and effective in demanding environments
Job Summary
This role focuses on troubleshooting and resolving software and setup issues for field engineers, technicians, and customers, ensuring mission-critical systems remain operational and effective in demanding environments.
Apply standard concepts, practices, and procedures within the software engineering and C-UAS support domain and perform a variety of technical tasks under general supervision.
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Matching Summary
This role focuses on troubleshooting and resolving software and setup issues for field engineers, technicians, and customers, ensuring mission-critical systems remain operational and effective in demanding environments.
Salary
$88,400.00 - $154,700.00
Skills & Requirements
Must-have
Troubleshoot software and setup errors
Diagnose issues in deployed environments
Create workaround procedures
Analyze logs and error conditions
Familiarity with scripting languages
Nice-to-have
Support DoD or C-UAS systems
Experience with mission-critical systems
Familiarity with remote support tools
Exposure to Agile or DevSecOps
Key Requirements
Bachelor’s degree in Computer Science or related discipline with 2 years of experience OR 4 years of additional relevant experience
Experience troubleshooting software and setup errors
Experience supporting engineers, technicians, or customers