Service Excellence Coordinator

Franciscan Alliance Inc

Indianapolis, Indiana, US
Coordinate intake and distribution of complaints
Monitor and document comment lines
Provide staff training on complaint process
Franciscan Health is one of the largest Catholic health care systems in the Midwest, committed to compassionate care

Job Summary

  • Franciscan Health is one of the largest Catholic health care systems in the Midwest, committed to compassionate care.
  • This role involves coordinating the intake and distribution of complaints, monitoring comment lines, and providing staff training.
  • The position is part-time, 24 hours per week, benefit eligible, with specific daily hours outlined.

Matching Summary

Franciscan Health is one of the largest Catholic health care systems in the Midwest, committed to compassionate care.

Skills & Requirements

Must-have

  • Coordinate intake and distribution of complaints
  • Monitor and document comment lines
  • Provide staff training on complaint process
  • Produce and distribute reports
  • Coordinate employee recognition awards

Nice-to-have

  • Maintain knowledge of department operations
  • Recognize and correct inefficiencies
  • Work with Cultural/Mission Coordinator

Key Requirements

  • High School Diploma/GED Required
  • 5 years Customer Service Required
  • Travel Never or Rarely

Work Rights

Not specified

Tailored Resume

Cover Letter