Analista De Suporte N1 Junior - Customer Experience | Rd Station (remoto) Afirmativa Para Pessoas Com Deficiência
RD Station
Remote, Brazil
On-site
Experience with customer support in tech companies
Ability to handle simultaneous multi-channel support
Strong logical reasoning and investigative skills
The role involves acting as a frontline relationship manager across multiple channels including chat, email, and video calls for national and international clients
Job Summary
The role involves acting as a frontline relationship manager across multiple channels including chat, email, and video calls for national and international clients.
The company emphasizes a culture combining Human Intelligence with AI to drive innovation while maintaining a focus on employee well-being and diversity.
Candidates will be responsible for identifying root causes of technical issues to provide sustainable solutions that empower customers.
Matching Summary
The role involves acting as a frontline relationship manager across multiple channels including chat, email, and video calls for national and international clients.
Skills & Requirements
Must-have
Experience with customer support in tech companies
Ability to handle simultaneous multi-channel support
Strong logical reasoning and investigative skills
Knowledge of customer support metrics and SLAs
Nice-to-have
Basic knowledge of digital marketing processes
Experience with B2B SaaS environments
Familiarity with Zendesk or Service Cloud platforms
Active participation in professional communities
Key Requirements
Prior experience in technology customer support
Proven ability to manage high-volume simultaneous tasks
Demonstrated empathy and patience in client interactions