Director Of Customer Engagement

Medier

Sofia, Bulgaria
**
12+ years crm experience
7+ years igaming industry experience
Leadership of 100+ person teams
** Medier is seeking a Director of Customer Engagement to enhance customer interactions and loyalty through innovative CRM strategies. The ideal candidate should have extensive experience in customer engagement within the iGaming industry and strong leadership capabilities to manage a large team. **

Job Summary

  • The Director of Customer Engagement will lead a dedicated team of over 100 professionals to drive comprehensive CRM strategies and enhance customer loyalty.
  • This role requires aligning engagement initiatives with business objectives while managing customer registration, retention, and activation across multiple channels.
  • Medier seeks a top-level leader with deep iGaming expertise to foster a culture that empowers diverse, passionate people to deliver results.

Matching Summary

Match Score: 75

** Medier is seeking a Director of Customer Engagement to enhance customer interactions and loyalty through innovative CRM strategies. The ideal candidate should have extensive experience in customer engagement within the iGaming industry and strong leadership capabilities to manage a large team. **

Skills & Requirements

Must-have

  • 12+ years CRM experience
  • 7+ years iGaming industry experience
  • Leadership of 100+ person teams
  • CRM system implementation and optimization
  • Multi-channel marketing campaign management

Nice-to-have

  • Master's degree in Marketing or Business
  • Fluent English language skills
  • Data analysis proficiency with SQL and Tableau
  • Culture of continuous improvement
  • Cross-functional collaboration with IT and Sales

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 12+ years experience in CRM Department
  • 7+ years experience specifically in iGaming
  • Proven track record as Director of CRM or VP of Engagement
  • Experience leading teams of 100+ people

Work Rights

Not specified

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