Customer Service Agent

KONE Oyj

Moline, IL, US
Base: $46,300 - $61,000 annually; bonus/equity: no...
Not specified (assumed office-based due to the nature of the role)
Answer incoming calls promptly
Identify customers in konect database
Dispatch service technicians accurately
KONE Oyj is seeking a Customer Service Agent in Moline, IL, to handle incoming customer service calls, ensuring timely and accurate dispatch of service technicians. The ideal candidate will have customer service experience, strong communication skills, and a friendly demeanor

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.
  • The role involves receiving customer calls, identifying clients in the Konect database, and accurately dispatching service technicians.
  • Benefits include competitive salary, flexible work schedules, matching 401K, and comprehensive health plans for the entire family.

Matching Summary

Match Score: 85

KONE Oyj is seeking a Customer Service Agent in Moline, IL, to handle incoming customer service calls, ensuring timely and accurate dispatch of service technicians. The ideal candidate will have customer service experience, strong communication skills, and a friendly demeanor.

Salary

Base: $46,300 - $61,000 annually; Bonus/Equity: Not specified; Benefits: Competitive salary, flexible schedule, 401K match, health plans

Skills & Requirements

Must-have

  • Answer incoming calls promptly
  • Identify customers in Konect database
  • Dispatch service technicians accurately
  • Report entrapment or injury immediately
  • Monitor all calls for proper dispatch

Nice-to-have

  • Speak French or Spanish
  • Diversity drives innovation culture
  • Collaborative and supportive environment
  • Passionate about safety and quality

Key Requirements

  • High school diploma or GED
  • 1+ years of customer service experience
  • Proficient data entry skills while on phone

Work Rights

Not specified

Tailored Resume

Cover Letter