Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite
Job Summary
Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.
Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone or remotely.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use in Salesforce.
Matching Summary
Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.
Skills & Requirements
Must-have
Technical assistance for software
Troubleshoot software and computer problems
Installation and system configuration
Customer issue resolution
Researching customer issues
Maintain records in Salesforce
Nice-to-have
Collaborate with technical teams
Develop training curriculum
High level of professionalism
Work with Product Management
Transforming the building industry
Key Requirements
Bachelors Building and Construction Technology required